Terms of Service

1. The Service

Keplent is a workspace for marketing and sales agencies. It researches and classifies leads, runs outreach sequences by email and phone, monitors trends across public social sources, builds automations, and assembles client reports. Features vary by plan and we may add, change or withdraw them as the product develops.

We provide the Service on a subscription basis for the term you select. We do not promise any specific business result — the quality of your outreach, your lists and your offer remain yours.

2. Accounts and workspaces

• You must be at least 18 and provide accurate registration details.
• You are responsible for everything done under your account, and for keeping your credentials confidential. Tell us immediately at support@keplent.com if you suspect unauthorised access.
• Where you invite colleagues or clients into a workspace, you are responsible for their use of it and for the permissions you grant them.
• We may suspend an account that puts the Service, other customers or third parties at risk, and will tell you why whenever we lawfully can.

3. Early access

While Keplent is in early access, you are running a real pipeline on a product we are still building. During the pilot there is no card on file and no invoice. In exchange we ask for a call every couple of weeks and a message when something breaks.

Early-access features may change, break or be withdrawn at short notice, and availability commitments do not apply to them. If it is not working for you, you can export your data and leave at any time; nothing is locked in.

4. Fees and billing

Paid plans, prices and billing periods are [PRICING TBD] and will be published before general availability. When they apply: fees are stated exclusive of VAT and other applicable taxes, are charged in advance for each billing period, and are non-refundable except where the law requires otherwise. We will give you notice before a price change takes effect for your subscription.

5. Acceptable use

You agree not to use the Service to:

• send unlawful, deceptive, harassing or unsolicited communications, or otherwise breach applicable marketing law — including the GDPR, the ePrivacy rules on electronic marketing, and CAN-SPAM or equivalent rules where your recipients are;
• contact people who have opted out, or ignore an opt-out or objection you have received;
• upload or process data you have no lawful basis or right to process;
• reverse engineer, resell, or build a competing product from the Service, or use it to benchmark against us for publication without our consent;
• circumvent rate limits, probe our security, or interfere with the operation of the Service for anyone else;
• upload malware, or content that infringes someone else’s rights.

You decide who gets contacted. For the personal data you load into or generate within the Service — leads, prospects, contacts, your clients’ customers — you are the data controller and we act as your processor on the terms of our Data Processing Agreement. That means it is your responsibility to have a lawful basis for contacting each person, to honour objections and opt-outs, and to give the notices your local law requires. We provide the tooling; the campaign is yours.

6. Your content and your data

You keep all rights in the data, lists, copy, brand assets and reports you put into or create with the Service (“Customer Content”). You grant us a limited licence to host, process and transmit Customer Content solely to provide the Service, to keep it secure, and to support you when you ask.

You can export leads, sequences and reports as CSV at any time, including after you give notice, so cancelling never means losing your work.

7. AI-assisted output

Parts of the Service use automated and AI systems to research prospects, score them against a profile, draft copy and summarise results. That output is a suggestion, not a decision. It can be wrong, out of date or unsuitable for your recipient, and every score is yours to change. Review anything before it goes to a client or a prospect — you remain responsible for what you send.

8. Third-party integrations

The Service connects to tools you already run — among them Gmail, HubSpot, Salesforce, Slack, Google Sheets, Calendly and Stripe. You connect them with your own credentials and under your own agreement with that provider. We are not responsible for a third-party service, its availability, or what it does with data you direct us to send it. Revoking our access from that provider may stop parts of the Service from working.

9. Our intellectual property

The Service, its software, design, documentation and the Keplent name and marks are ours and our licensors’. These Terms grant you a non-exclusive, non-transferable right to use the Service during your subscription, and nothing more. Feedback you send us we may use freely to improve the product, without obligation to you.

10. Term, suspension and termination

Your subscription runs for the period you selected and renews unless you cancel. You can cancel from settings, and keep access until the end of the paid period. Either of us may terminate for material breach that is not fixed within 30 days of notice. We may suspend access immediately where the law requires it or where continued access would cause serious harm.

After termination we delete or return Customer Content in line with the DPA and the retention periods in our Privacy Policy. Export what you need before your access ends.

11. Warranties and disclaimers

We will provide the Service with reasonable skill and care. Beyond that, and to the extent the law allows, the Service is provided “as is”: we do not warrant that it will be uninterrupted or error-free, that lead data will be accurate or complete, or that it will meet a particular commercial objective. Nothing here limits rights you have as a consumer where those rights cannot be excluded.

12. Limitation of liability

To the extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings. Our total liability arising out of or in connection with these Terms in any twelve-month period is limited to the amounts you paid us for the Service in that period, or [LIABILITY FLOOR] where no fees have been paid. Nothing excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

13. Indemnity

You will indemnify us against claims, losses and reasonable costs arising from your Customer Content or your use of the Service in breach of section 5 — in particular claims brought by people you contacted through the Service.

14. Changes to these Terms

We may update these Terms as the Service changes. For material changes we will give reasonable notice by email or in the app before they take effect. Continuing to use the Service after that date means you accept the updated Terms; if you do not, you may cancel.

15. Governing law and disputes

These Terms are governed by the law of [GOVERNING LAW], and the courts of [COMPETENT COURTS] have exclusive jurisdiction, without affecting any mandatory protection available to you where you live. If any provision is held unenforceable, the rest stays in force.

16. Contact

Questions about these Terms: support@keplent.com. Our full identification details are on the Legal notice page.